Shipping Policy

At Truerider India, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered. Please read it carefully before placing an order.

Order Processing Time

• All orders are processed within 1–3 business days after order confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• You will receive an order confirmation once your order is successfully placed

Shipping Locations

Currently, Truerider India ships across India. Delivery availability may vary based on location and courier service coverage.

Estimated Delivery Time

• Metro Cities: 3–5 business days
• Non-Metro / Remote Areas: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout
• Any additional charges such as COD fees (if available) will be clearly mentioned before payment

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS. You can track your shipment using the provided tracking link.

Delayed or Lost Shipments

While we work with reliable courier partners, Truerider India is not responsible for delays caused by logistics providers. In the event of a lost shipment, we will assist you in coordinating with the courier partner to resolve the issue.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at the time of checkout. Truerider India will not be responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

Undelivered or Returned Shipments

If a shipment is returned due to unsuccessful delivery attempts, incorrect address, or refusal to accept delivery, re-shipping charges may apply.

Damaged Packages

If the outer packaging appears damaged at the time of delivery, please inspect the product before accepting it. In case of visible damage, report it to the delivery personnel and contact our customer support team within 48 hours.

International Shipping

At present, Truerider India does not offer international shipping. This policy will be updated if international shipping becomes available.

Policy Updates

Truerider India reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page.

Contact Us

For any questions regarding shipping, delivery, or order status, please contact our customer support team using the details provided on our website.