Refund and Returns Policy

At Truerider India, customer satisfaction is important to us. We take great care in designing and delivering high-quality riding backpacks. However, if you are not fully satisfied with your purchase, we’re here to help.

Please read our Refund and Returns Policy carefully before initiating a return or refund request.

Eligibility for Returns

You may request a return under the following conditions:

• The product must be unused, unworn, and in its original condition

• All original tags, packaging, and accessories must be intact

• The return request must be initiated within 7 days of receiving the product

• Proof of purchase (order ID or invoice) is required

Products that show signs of use, damage, or alteration will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

• • Products damaged due to misuse, negligence, or improper handling

  • Items returned without original packaging or tags

  • Clearance sale or discounted items (unless defective)

  • Products returned after the eligible return window

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear images or videos showing the issue. Once verified, we will arrange a replacement or refund as applicable.

Return Process

To initiate a return:

• • 1. Contact our customer support team with your order details

    2. Our team will review your request and provide return instructions

    3. Ship the product back in its original packaging

    4. Once received and inspected, the return will be processed

Return shipping costs may be borne by the customer unless the product is defective or incorrectly shipped.

Refund Process

• • • Approved refunds will be processed after the returned product passes quality inspection

    • Refunds will be issued to the original mode of payment

    • It may take 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

Currently, we do not offer direct product exchanges. Customers may return an eligible product and place a new order separately.

Order Cancellations

Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests will not be accepted.

Important Notes

• • • Truerider India reserves the right to reject returns that do not meet policy conditions

    • This policy is subject to change without prior notice

    • By placing an order, you agree to the terms outlined in this Refund and Returns Policy

Contact Us

For any questions regarding refunds or returns, please reach out to our customer support team through the contact details provided on our website.